Contact
Crisis counselling and care
(03) 5441 0430 weekdays 9am–5pm
Calls outside office hours are diverted to the 24 hour
Victorian Sexual Assault Crisis Line
1800 806 292
Safe Steps Family Violence Response Centre (24/7)
1800 015 188
Keep in touch
There is strength in numbers. Become part of our community network that seeks the end of sexual violence. Keep up to date with the work we’re doing that is having a real impact on social change. Sign up to our email list and follow us on social media for updates, media releases and our training schedule.
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Partnerships
Corporate partnerships
A corporate partnership with CASA Central Victoria is a mutually beneficial relationship based on shared goals and values to provide support for those who experience trauma as a result of sexual violence. Together we can take a stand, be visible and vocal, and work towards social change to see sexual violence eradicated.
Research Partnerships
Our therapeutic work is informed by latest neuroscience research evidence. We welcome the opportunity to work with universities and research institutes to further develop the evidence base for trauma informed care.
To discuss the benefits of a corporate or research partnership please contact us on (03) 5441 0430 or advocacy@casacv.org.au
Providing feedback on our services
Providing feedback on our services
We welcome hearing from you about your experience of our service. Feedback leads to better services for everyone. We encourage feedback from all people including those who are not happy with, or wish to comment on, the service they have received from us.
We are committed to:
- dealing with each complaint about us in a fair and objective manner
- focusing on how the problem can be resolved
- using the feedback provided to improve our services; and ensuring no one is disadvantaged with future services from us.
Please provide feedback by filling out the online form or email your feedback to casacv@casacv.org.au
New CASACV Feedback Processes – Designed by Victim Survivors for Victim Survivors
Starting on July 29, 2024, CASACV is introducing a new feedback process for our adult clients. This initiative has been thoughtfully designed by Victim Survivors, making sure it meets the unique needs and experiences of Survivors of Sexual Assault.
Your feedback is both anonymous and confidential. At various points in your journey with us, you will have the opportunity to share your thoughts on our services. This feedback is invaluable in helping us improve our support for Victim Survivors of sexual assault.
You will be invited to provide anonymous feedback after your initial intake session, after your fourth counselling session, and upon completing your counselling with us. Participation in this feedback process is always optional, anonymous, and confidential.
We look forward hearing from you.
Feedback
How to make a complaint about a CASACV service
If you feel that the service you’ve received does not meet your expectations, you have the right to make a complaint. All complaints and feedback are kept confidential.
If you want to make a complaint:
- Talk to your counsellor about your concerns.
- If you’re not satisfied with their response, ask for the name of your counsellor’s Team Leader or Supervisor and speak to them.
- If this is not satisfactory, contact the CASACV CEO on (03) 5441 0430
If you would prefer to put your complaint in writing you can send a letter to:
CASACV
71 Bridge Street
Bendigo VIC 3550
If you’re unhappy with the response from CASACV you can also contact the Health Services Commissioner.
Health Services Commissioner
Level 30, 570 Bourke Street
Melbourne 3000
Tel: (03) 8601 5200
Freecall 1800 136 066
