CASA Central Victoria
03 5441 0430
(Mon to Fri, 9am-5pm)
Sexual Assault Crisis Line
1800 806 292
all other times
CASA Central Victoria
03 5441 0430
(Mon to Fri, 9am-5pm)
Sexual Assault Crisis Line
1800 806 292
all other times

Contact

Crisis counselling and care

(03) 5441 0430 weekdays 9am–5pm

Calls outside office hours are diverted to the 24 hour

Victorian Sexual Assault Crisis Line
1800 806 292

casacv@casacv.org.au

 

Safe Steps Family Violence Response Centre (24/7)
1800 015 188

Keep in touch

There is strength in numbers. Become part of our community network that seeks the end of sexual violence. Keep up to date with the work we’re doing that is having a real impact on social change. Sign up to our email list and follow us on social media for updates, media releases and our training schedule.

Sign up to our email list

Contact us now

  • This field is for validation purposes and should be left unchanged.

Partnerships

Corporate partnerships

A corporate partnership with CASA Central Victoria is a mutually beneficial relationship based on shared goals and values to provide support for those who experience trauma as a result of sexual violence. Together we can take a stand, be visible and vocal, and work towards social change to see sexual violence eradicated.

Research Partnerships

Our therapeutic work is informed by latest neuroscience research evidence. We welcome the opportunity to work with universities and research institutes to further develop the evidence base for trauma informed care.

To discuss the benefits of a corporate or research partnership please contact us on (03) 5441 0430 or advocacy@casacv.org.au

Providing feedback on our services

Providing feedback on our services

We welcome hearing from you about your experience of our service. Feedback leads to better services for everyone. We encourage feedback from all people including those who are not happy with, or wish to comment on, the service they have received from us.

We are committed to:

  • dealing with each complaint about us in a fair and objective manner
  • focusing on how the problem can be resolved
  • using the feedback provided to improve our services; and ensuring no one is disadvantaged with future services from us.

Please provide feedback by filling out the online form or email your feedback to casacv@casacv.org.au

Feedback

How to make a complaint about a CASACV service

If you feel that the service you’ve received does not meet your expectations, you have the right to make a complaint. All complaints and feedback are kept confidential.

If you want to make a complaint:

  • Talk to your counsellor about your concerns.
  • If you’re not satisfied with their response, ask for the name of your counsellor’s Team Leader or Supervisor and speak to them.
  • If this is not satisfactory, contact the CASACV CEO on 5441 0430

 

If you would prefer to put your complaint in writing you can send a letter to:

CASACV
71 Bridge Street
Bendigo VIC 3550

If you’re unhappy with the response from CASACV you can also contact the Health Services Commissioner.

Health Services Commissioner
Level 30, 570 Bourke Street
Melbourne 3000
Tel: 8601 5200
Freecall 1800 136 066